An edition of ICMI's Pocket Guide to Call Center Management Terms
(2004)
ICMI's Pocket Guide to Call Center Management Terms
The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
by Brad Cleveland
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April 28, 2010 | History
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ICMI's Pocket Guide to Call Center Management Terms: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
July 2004, Call Center Press
Paperback
in English
1932558004 9781932558005
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| April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
| February 6, 2010 | Edited by WorkBot | add more information to works |
| December 10, 2009 | Created by WorkBot | add works page |