An edition of Civility rules!
(2016)
Civility rules!
a new business approach for boosting results and cutting risks
by Stephen M. Paskoff
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Civility rules!: a new business approach for boosting results and cutting risks
2016, ELI, Inc.
in English
0692601570 9780692601570
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Book Details
Table of Contents
Foreword
Introduction: The behavioral core of diverse issues
part 1. Making civility a business issue. Prologue to part 1: Creating the best workplace possible
The case for workplace civility
Case 1: Brigham and Women's Hospital
getting it right in the medical field
The uncivility iceberg
case 2: First Citizens Bank
more than compliance
You can't conquer if you divide
case 3: Utility company
maintaining civility as a cultural norm
What will be different?
Resisting the siren call of the quick fix
The viral spread of civility
Epilogue to part 1: What kind of legacy do you want to leave?
part 2. Prologue to part 2: Teaching so people will learn and act
Make it matter. Make it simple. Make it stick
Using education to foster cultural change
Choosing the right delivery methods
Epilogue to part 2: Education in context
part 3. Make it work. Prologue to part 3: Speaking with actions
Laying the foundation
case 4: Greenville Technical College
from the top down
Putting a leadership stake in the ground
Planning for launch and beyond
case 5: The healthcare facility
good work takes good teamwork
Creating cultural consistency
Epilogue to part 3: A culture of civility
Index.
Edition Notes
Includes index.
Classifications
The Physical Object
ID Numbers
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