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Why is it that effective action is so often difficult to take? How do you make it work when you do take it? Human nature tends to make action difficult - or make it more likely to be delayed or be done half-heartedly (with subsequent negative impact on results). There are so many unpleasant issues to be faced, such as firing people or dealing with poor or unacceptable behaviour and performance; tackling sensitive issues such as bullying and discrimination; and handling awkward or embarrassing situations like networking or prospecting. Too often, managers and others find themselves in the 'disc.
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Previews available in: English
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Managing in the discomfort zone: how to deal with sensitive, difficult and unpleasant situations
2012, Marshall Cavendish Business
in English
9814408735 9789814408738
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