An edition of Delivering quality service (1990)

Delivering quality service

balancing customer perceptions and expectations

by

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Cover of: Delivering quality service by Valarie A. Zeithaml, Valarie A. Zeithaml
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  • ★★★★ 4.0 (3 ratings) ·
  • 45 Want to read
  • 4 Currently reading
  • 2 Have read
Notes

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Last edited by MARC Bot
March 2, 2020 | History
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An edition of Delivering quality service (1990)

Delivering quality service

balancing customer perceptions and expectations

by

  • ★★★★ 4.0 (3 ratings) ·
  • 45 Want to read
  • 4 Currently reading
  • 2 Have read

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Publish Date
Publisher
Free Press, Collier Macmillan
Language
English
Pages
226

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Previews available in: English

Subjects

Quality control, Customer services, Service industries, Mathematical models
Edition Availability
Cover of: Delivering Quality Service
Delivering Quality Service
2010, Simon & Schuster, Limited
in English
Cover of: Delivering Quality Service
Delivering Quality Service
2009, Simon & Schuster, Limited
in English
Cover of: Delivering quality service
Delivering quality service: balancing customer perceptions and expectations
1990, Free Press
Cover of: Delivering quality service
Delivering quality service: balancing customer perceptions and expectations
1990, Free Press, Collier Macmillan
in English

Add another edition?

Book Details

Edition Notes

Includes bibliographical references (p. 207-218).

Published in
New York, London

Classifications

Dewey Decimal Class
658.8/12
Library of Congress
HF5415.5 .Z45 1990

The Physical Object

Pagination
xii, 226 p. :
Number of pages
226

Edition Identifiers

Open Library
OL2201894M
Internet Archive
deliveringqualit00zeit
ISBN 10
0029357012
LCCN
89023592
Library Thing
320876
Goodreads
583262

Work Identifiers

Work ID
OL2972038W

Source records

Internet Archive item record

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History

Download catalog record: RDF / JSON
March 2, 2020 Edited by MARC Bot remove fake subjects
October 31, 2011 Edited by ImportBot import new book
April 28, 2010 Edited by Open Library Bot Linked existing covers to the work.
February 11, 2010 Edited by WorkBot add more information to works
December 10, 2009 Created by WorkBot add works page