We have provided this electronic version of the report to facilitate its availability to the public. Readers need to be aware that there are slight differences from the printed text to this electronic version. Specifically, several sections contained figures which are not yet available to include in this electronic version. In addition, photographs in the printed version are not yet available to include, but the captions for these pictures are contained in the electronic version. Because the photographs and certain figures are not included, there may some slight discrepancies between the table of contents for the report and the actual page references, usually no more than by two to three pages. The complete report and its separate volumes are in Adobe Acrobat format. Table of contents: Volume I: Transportation, Transit Authority, Environmental Protection, Sanitation, Police, Fire, Correction, Glossary; Volume II: Education, City University, Health and Hospitals, Human Resources, Homeless Services, HA/HPD, Courts, DCAS, Parks and Recreation, Libraries, Cultural Affairs, Funding, Glossary, Table of Contents for both Volumes.