An edition of The service profit chain (1997)

The service profit chain

how leading companies link profit and growth to loyalty, satisfaction, and value

by

  • 3 Want to read
Cover of: The service profit chain by James L. Heskett, James L. Heskett
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Last edited by ImportBot
December 29, 2021 | History
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An edition of The service profit chain (1997)

The service profit chain

how leading companies link profit and growth to loyalty, satisfaction, and value

by

  • 3 Want to read

This edition doesn't have a description yet. Can you add one?

Publish Date
Publisher
Free Press
Language
English
Pages
301

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Previews available in: English

Subjects

Consumer satisfaction, Customer services, Employee loyalty, Industrial productivity, Satisfaction au travail, Productiviteit, Klantgerichtheid, Controle de qualidade, Klantenservice, Consommateurs, Satisfaction, Attitudes, Relations avec la clientèle, Consumidor, Personnel, Profit, Service industries
Edition Availability
Cover of: The service profit chain
The service profit chain: how leading companies link profit and growth to loyalty, satisfaction, and value
1997, Free Press
in English
Cover of: Service Profit Chain
Service Profit Chain
1997, Simon & Schuster, Limited
in English

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Book Details

Edition Notes

Includes bibliographical references (p. 271-279) and index.

Published in
New York

Classifications

Dewey Decimal Class
658.8/12
Library of Congress
HF5415.5 .H47 1997, HF5415.5.H47 1997

The Physical Object

Pagination
xvii, 301 p. :
Number of pages
301

ID Numbers

Open Library
OL1004857M
Internet Archive
serviceprofitcha00hesk
ISBN 10
0684832569
LCCN
96044611
Library Thing
1326211
Goodreads
238696

Source records

amazon.com record
Library of Congress MARC record
Better World Books record
Promise Item
ISBNdb

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History

Download catalog record: RDF / JSON
December 29, 2021 Edited by ImportBot import existing book
February 13, 2020 Edited by MARC Bot remove fake subjects
February 9, 2011 Edited by EdwardBot add lending subjects
January 25, 2011 Edited by ImportBot add subjects from new record
December 10, 2009 Created by WorkBot add works page