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Keeping the people who keep you in business: 24 ways to hang on to your most valuable talent
2000, AMACOM
in English
0814425380 9780814425381
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Book Details
Table of Contents
Contents
Preface
Acknowledgments
INTRODUCTION Why You Are Fighting the War for Talent
Truths about Turnover
Why Good Performers Leave
Who Are the People Who Keep You in Business?
Keys to Keeping the Right People
THE FIRST KEY Be a Company That People Want to Work For
RETENTION PRACTICE 1 Adopt a �� Give- and-Get- Back�� Philosophy
RETENTION PRACTICE 2 Measure What Counts and Pay for It
RETENTION PRACTICE 3 Inspire Commitment to a Clear Vision and Definite Objectives
THE SECOND KEY Select the Right People in the First PlaceRETENTION PRACTICE 4 Understand Why Some Leave and Why Others Stay
RETENTION PRACTICE 5 Redesign the Job Itself to Make It More Rewarding
RETENTION PRACTICE 6 Define the Results You Expect and the Talent You Need
RETENTION PRACTICE 7 Ask the Questions that Require Proof of Talent
RETENTION PRACTICE 8 Give a Realistic Job Preview
RETENTION PRACTICE 9 Use Multiple Interviewers and Reference Checking
RETENTION PRACTICE 10 Reward Employee Referrals of Successful New Hires
RETENTION PRACTICE 11 Hire and Promote Managers Who Have the Talent to Manage PeopleRETENTION PRACTICE 12 Hire from Within When Possible
RETENTION PRACTICE 13 Creatively Expand Your Talent Pool
THE THIRD KEY Get Them Off to a Great Start
RETENTION PRACTICE 14 Give New Hires the Red- Carpet Treatment
RETENTION PRACTICE 15 Communicate How Their Work Is Vital to the Organization�s Success
RETENTION PRACTICE 16 Get Commitment to a Performance Agreement
RETENTION PRACTICE 17 Challenge Early and Often
RETENTION PRACTICE 18 Give Autonomy and Reward InitiativeTHE FOURTH KEY Coach and Reward to Sustain Commitment
RETENTION PRACTICE 19 Proactively Manage the Performance Agreement
RETENTION PRACTICE 20 Recognize Results
RETENTION PRACTICE 21 Train Managers in Career Coaching and Expect Them to Do It
RETENTION PRACTICE 22 Give Employees the Tools for Taking Charge of Their Careers
RETENTION PRACTICE 23 Know When to Keep and When to Let Go
RETENTION PRACTICE 24 Have More Fun!
Selective Retention: Planning to Keep the Right People
Keeping All the People Who Keep You in Business: Special Groups and SituationsAPPENDIX A Try to Win Back Top Performers When They Resign
APPENDIX B Exit Survey
APPENDIX C Job Enrichment Rating
APPENDIX D Competency Inventories
APPENDIX E Candidate Profile/ Evaluation
APPENDIX F Performance Agreement
APPENDIX G Characteristics Frequently Associated with Different Temperament Types*
APPENDIX H Manager- Employee Talent Inventory
APPENDIX I Manager�s Employee Development Planning Worksheet
APPENDIX J Survey of Manager as Employee Developer
Edition Notes
Includes bibliographical references and index.
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