Winning the service game
by Benjamin Schneider
- 1 Want to read
Companies that master the rules of the service game can outperform the competition. The key to winning is understanding that the customer experiences the way an organization is managed - from the treatment of the employees to the condition of the physical facilities.
Winning the Service Game presents over fifty explicit rules for creating and managing a culture dedicated to delivering seamless service quality - service that, to the customer, feels like a piece of whole cloth with all the threads woven together. This groundbreaking book shows that in such an environment, employees flourish and customers experience the positive "moments of truth" that bind them to the organization.
Check nearby libraries
Buy this book
Previews available in: English
| Edition | Availability |
|---|---|
1
|
aaaa
Libraries near you:
WorldCat
|
Book Details
Edition Notes
Includes bibliographical references (p. 261-283) and index.
6
Classifications
The Physical Object
ID Numbers
Community Reviews (0)
Feedback?
| August 6, 2024 | Edited by MARC Bot | import existing book |
| February 14, 2020 | Edited by MARC Bot | remove fake subjects |
| February 10, 2011 | Edited by EdwardBot | add lending subjects |
| January 26, 2011 | Edited by ImportBot | add subjects from new record |
| December 10, 2009 | Created by WorkBot | add works page |