An edition of Dissatisfaction management (1993)

Dissatisfaction management

a study into the use of consumer dissatisfaction as a source of management information by organizations

by

Dissatisfaction management
Ko de Ruyter, Ko de Ruyter
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Last edited by WorkBot
February 17, 2010 | History
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An edition of Dissatisfaction management (1993)

Dissatisfaction management

a study into the use of consumer dissatisfaction as a source of management information by organizations

by

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Publish Date
Publisher
Uitgeverij Lemma BV
Language
English
Pages
394

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Subjects

Consumer satisfaction, Decision making, Consumer complaints
Edition Availability
Cover of: Dissatisfaction management
Dissatisfaction management: a study into the use of consumer dissatisfaction as a source of management information by organizations
1993, Uitgeverij Lemma BV
in English

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Book Details

Edition Notes

Includes bibliographical references (p. 281-311) and indexes.
Originally presented as the author's thesis (Ph. D.--Enschede).

Published in
Utrecht

Classifications

Library of Congress
HD30.23 .R89 1993

The Physical Object

Pagination
xiv, 394 p. :
Number of pages
394

Edition Identifiers

Open Library
OL1182388M
ISBN 10
9051893043
LCCN
94170557
OCLC/WorldCat
31347181
Goodreads
4870045

Work Identifiers

Work ID
OL3626757W

Source records

Library of Congress MARC record

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History

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February 17, 2010 Edited by WorkBot add more information to works
December 10, 2009 Created by WorkBot add works page