An edition of A handbook of management and leadership
(2004)
A handbook of management and leadership
a guide to managing for results
by Michael Armstrong and Tina Stephens
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Previews available in: English
Subjects
Handbooks, manuals, Leadership, Management, Management & management techniques, Business/Economics, Business & Economics, Business / Economics / Finance, Management - General, Business & Economics / Human Resources & Personnel Management, Business & Economics / Leadership, Business & Economics/Management - General, Human Resources & Personnel Management, Handbooks, manuals, etc| Edition | Availability |
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1
A handbook of management and leadership: a guide to managing for results
2005, Kogan Page
in English
0749443448 9780749443443
|
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Libraries near you:
WorldCat
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2
A Handbook of Management and Leadership: A Guide to Managing for Results
June 1, 2004, Kogan Page
Paperback
in English
0749443448 9780749443443
|
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Libraries near you:
WorldCat
|
Book Details
Table of Contents
The nature of management
Leadership
The role of the manager
Managerial activities
Approaches to management
Making things happen
Strategic management
Systems and process management
Self-development
The process of change
The context of change
Change management
Basis of customer service
Approaches to customer service
Achieving high levels of customer service
Continuous improvement
Quality management.
Edition Notes
Includes bibliographical references and index.
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| July 31, 2019 | Edited by MARC Bot | associate edition with work OL3944606W |
| December 3, 2010 | Edited by Open Library Bot | Added subjects from MARC records. |
| December 10, 2009 | Created by WorkBot | add works page |