An edition of Fake it till you make it (2013)

Fake it till you make it

reputation, competition, and Yelp review fraud

Fake it till you make it
Michael Luca, Michael Luca
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Last edited by MARC Bot
September 20, 2024 | History
An edition of Fake it till you make it (2013)

Fake it till you make it

reputation, competition, and Yelp review fraud

Review sites have become increasingly important sources of information for consumers. Because these reviews affect sales, businesses have the incentive to game the system by leaving positive reviews for themselves, or negative reviews for their competitors. Such review fraud undermines the trustworthiness of consumer reviews, and constitutes a major risk factor for review sites. In this paper, we investigate review fraud on the popular consumer review site Yelp. We construct a novel data set to analyze this problem, combining restaurant reviews with Yelp's algorithmic indicator of fake reviews. Using this imperfect indicator as a proxy, we develop an empirical methodology to identify the points in the life-cycle of a business during which review fraud is most prevalent. We find that a restaurant's changing reputation affects its decision to engage in review fraud. Specifically, a restaurant is more likely to seek a positive fake review when its reputation is weak, i.e., when it has few reviews, or it has recently received bad reviews. Consistent with theory, we find that chains are less likely than independent restaurants to engage in review fraud. We then turn our attention to negative review fraud, and find that increased competition by similar restaurants is the driving force behind it.

Publish Date
Language
English
Pages
30

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Book Details


Edition Notes

"July 2013."--Publisher's Web site.

Includes bibliographical references (pages 25-26).

Published in
Boston]
Series
Working paper / Harvard Business School -- 14-006, Working paper (Harvard Business School) -- 14-006

The Physical Object

Pagination
30 pages
Number of pages
30

Edition Identifiers

Open Library
OL54378312M
OCLC/WorldCat
856144019

Work Identifiers

Work ID
OL39937424W

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