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We examine how information technology (IT) contributes to organizational change, labor demand, and improved productivity in the public sector using a new panel data set of police departments covering 1987-2003. While IT adoption is associated with increased administrative and organizational complexity and use of more highly educated officers, IT itself does not appear to enhance crimefighting effectiveness. These results are robust to various methods for controlling for agency-level characteristics and the endogeneity of IT use. IT investments do, however, appear to improve police productivity when complemented with particular management practices--in this case, those associated with the Compstat program.
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Information technology, organization, and productivity in the public sector: evidence from police departments
2007, Centre for Economic Performance, London School of Economics and Political Science
Electronic resource
in English
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Book Details
Edition Notes
Title from publisher's abstract page (viewed on Jan. 3, 2008).
"October 2007."
Includes bibliographical references.
Also available in print.
System requirements: Adobe Acrobat Reader.
Mode of access: World Wide Web.
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