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Building and operating an effective call centre at IBM
1998, Information Management Forum
in English
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Edition Notes
"Special Interest Meeting, Toronto, Ontario, October 26-27, 1998."
Includes bibliographical references (p. 17-18).
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Feedback?December 3, 2010 | Edited by Open Library Bot | Added subjects from MARC records. |
December 10, 2009 | Created by WorkBot | add works page |