An edition of QA Manual
(2002)
QA Manual
by D. H. Shah
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"Quality is defined in some dictionaries as a degree of excellence while the International Organization for Standardization (ISO) defines it as 'the totality of features and characteristics of a product or service that bear on it's ability to satisfy stated or implied needs'."
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q.a
from yalamarthi satyanand
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q.a
from yalamarthi satyanand
| April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
| December 11, 2009 | Created by WorkBot | add works page |