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Last edited by RenameBot
September 2, 2008 | History
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Jon Anton

We need a photo of Jon Anton

16 works Add another?

Showing all works by author. Would you like to see only ebooks?

  • Cover of: Customer relationship management: making hard decisions with soft numbers

    First published in 1996 — 3 editions
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  • Cover of: Call center performance enhancement using simulation and modeling

    First published in 1999 — 2 editions
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  • Cover of: Call Center Benchmarking

    First published in 2000 — 2 editions
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  • Cover of: Contact Center Management "By the Numbers"

    First published in 2005 — 1 edition
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  • Cover of: Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine Your Company's Destiny

    First published in 2003 — 1 edition
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  • Cover of: Customer Response and Information System

    First published in 1991 — 1 edition
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  • Cover of: Managing Web-Based Customer Experiences: Self-Service Integrated with Assisted-Service

    First published in 2003 — 1 edition
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  • Cover of: Inbound Customer Callcenter Design: Management Information Systems

    First published in 1998 — 1 edition
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  • Cover of: From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)

    First published in 2003 — 1 edition
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  • Cover of: Call Center Metrics That Matter: Linking Internal Metrics and Design Elements to Assure Customer Satisfaction

    First published in 2000 — 1 edition
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  • Cover of: Call Center Management: By the Numbers

    First published in 1997 — 1 edition
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  • Cover of: e-Business Customer Service

    First published in 2002 — 1 edition
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  • Cover of: Minimizing Agent Turnover

    First published in 2002 — 1 edition
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  • Cover of: 20: 20 Crm

    First published in 2002 — 1 edition
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  • Cover of: Call Center Performance Enhancement and Simulation

    First published in 2005 — 1 edition
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  • Cover of: Listening to the voice of the customer: 16 steps to a successful customer satisfaction measurement program

    First published in 1997 — 1 edition
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We need a photo of Jon Anton

Subjects

Customer services, Customer relations, Call centers, Management, Business, Business & Economics, Business / Economics / Finance, Customer Service, Nonfiction, Automation, Banks & Banking, Banks And Banking, Benchmarking (Management), Benchmarking (management), Beziehungsmanagement, Business & Economics / Human Resources & Personnel Management, Business planning, Business/Economics, Case studies, Computer modelling & simulation, Consumer satisfaction, Customer relations, management, Electronic commerce, Evaluation, ICHOR Business Book

Places

United States

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ID Numbers

  • OLID: OL406023A

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History

Download catalog record: RDF / JSON
September 2, 2008 Edited by RenameBot fix author name
April 1, 2008 Created by an anonymous user initial import