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Last edited by Charles Horn
March 31, 2017 | History
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Robert W. Lucas

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21 works Add another?

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  • Cover of: Customer service: skills for success

    First published in 1996 — 10 editions
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  • Cover of: Training workshop essentials: designing, developing, and delivering learning events that get results

    First published in 2009 — 4 editions
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  • Cover of: Creative learning: activities and games that really engage people

    First published in 2007 — 4 editions
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  • Cover of: The big book of flip charts: a comprehensive guide for presenters, trainers, and team facilitators

    First published in 1999 — 3 editions
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  • Cover of: Customer Service Skills for Success

    First published in 2014 — 2 editions
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  • Cover of: The Creative Training Idea Book

    First published in 2006 — 2 editions
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  • Cover of: Coaching skills: a guide for supervisors

    First published in 1994 — 1 edition
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  • Cover of: Effective interpersonal relationships

    First published in 1994 — 1 edition
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  • Cover of: How to be a great call center representative

    First published in 2001 — 1 edition
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  • Cover of: People Strategies For Trainers: 176 Tips And Techniques For Dealing With Difficult Classroom Situations

    First published in 2005 — 1 edition
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  • Cover of: Training skills for supervisors

    First published in 1994 — 1 edition
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  • Cover of: Brain-Based Training Tips

    First published in 2010 — 1 edition
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  • Cover of: Connect Access Card for Customer Service

    First published in 2018 — 1 edition
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  • Cover of: Customer Service Instructor's Manual

    First published in 1995 — 1 edition
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  • Cover of: Customer service: skills for success

    First published in 2012 — 1 edition
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  • Cover of: Please every customer: delivering stellar customer service across cultures

    First published in 2011 — 1 edition
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  • Cover of: Loose Leaf for Customer Service: Skills for Success

    First published in 2018 — 1 edition
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  • Cover of: Energize your training: creative techniques to engage learners

    First published in 2010 — 1 edition
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  • Cover of: Instructor's Annotated Edition Customer Service Skills & Concepts for Success 2nd Edition

    First published in 2002 — 1 edition
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  • Cover of: Job strategies for new employees

    First published in 1996 — 1 edition
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We need a photo of Robert W. Lucas

Subjects

Employees, Customer services, Training of, Employees, training of, Business, Adult learning, Customer relations, Interpersonal communication, Active learning, Activity programs in education, BUSINESS & ECONOMICS / Customer Relations, Business presentations, Call centers, Charts, Charts, diagrams, Coaching of, Communication in management, Conflict management, Conflictmanagement, Consumer behavior, Cross-cultural studies, Cultural relations, Education, congresses, Education, united states, Effective teaching

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ID Numbers

  • OLID: OL452318A

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Alternative names

  • Robert, W. Lucas

History

Download catalog record: RDF / JSON
March 31, 2017 Edited by Charles Horn merge authors
August 31, 2008 Edited by RenameBot fix author name
April 1, 2008 Created by an anonymous user initial import