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Last edited by ImportBot
October 23, 2008 | History
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Marcel Alain

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  • Cover of: Réussir la performance des services aux clients: dans un monde de géants issus de fusions et d'acquisitions : tout en bénéficiant des leviers des technologies de l'information

    First published in 2002 — 1 edition
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Subjects

Changement organisationnel, Compétivité des entreprises, Consommateurs, Contrôle, Customer services, Efficacité organisationnelle, Gestion, Gestion du changement, Indicateurs de performance, Industrie de service, Management, Marketing, Nouvelles technologies de l'information, Organizational effectiveness, Productivité, Qualité, Qualité de service, Qualité des services, Relations avec la clientèle, Restructuration, Satisfaction, Satisfaction du consommateur, Service industries, Service à la clientèle, Service-level agreements

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ID Numbers

  • OLID: OL5794812A

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History

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October 23, 2008 Created by ImportBot Imported from University of Toronto MARC record