An edition of Call Center Handbook
(1996)
Call Center Handbook
The Complete Guide to Starting, Running and Improving Your Call Center (Call Center Handbook)
by Keith Dawson
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Previews available in: English
Subjects
Call centers, Customer services, Management, Management information systems, Telecommunication, Telecommunications, Télécommunications, Business, Communication systems, Telephone systems, Telecommunication systems, Marketing, Centres d'appels (Affaires), Affaires, Systèmes de communication, Téléphonie, Systèmes de télécommunications, Systèmes d'information de gestion, Service à la clientèle, BUSINESS & ECONOMICS, Industrial Management, Management Science, Organizational BehaviorShowing 2 featured editions. View all 13 editions?
| Edition | Availability |
|---|---|
1
Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center (Call Center Handbook)
October 25, 1999, CMP Books
Paperback
in English
- 3rd edition
1578200474 9781578200474
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2
Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center (Call Center Handbook)
July 1996, CMP Books
Paperback
in English
0936648953 9780936648958
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Book Details
First Sentence
""When you want to make generalizations and spot trends, one of the most effective things to do is to try to make a model that simulates the broadest possible range of circumstances and see if that model acts like real life.""
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- Created April 30, 2008
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| April 27, 2011 | Edited by OCLC Bot | Added OCLC numbers. |
| December 15, 2009 | Edited by WorkBot | link works |
| April 30, 2008 | Created by an anonymous user | Imported from amazon.com record |