An edition of Servqual, a multiple-item scale for measuring customer perceptions of service quality
(1986)
Servqual
A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality (Report No. 86-108) (Photocopy Ed.)
by A Parasuraman, A. Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry
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Publish Date
August 1986
Publisher
Marketing Science Inst
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Subjects
Customer services, Marketing research, Research, MarketingShowing 3 featured editions. View all 3 editions?
| Edition | Availability |
|---|---|
1
Servqual, a multiple-item scale for measuring customer perceptions of service quality
1986, Marketing Science Institute
Paperback
in English
9997059530 9789997059536
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zzzz
Libraries near you:
WorldCat
|
|
2
Servqual : A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality (Report No. 86-108) (Photocopy Ed.)
August 1986, Marketing Science Inst
Paperback
9997059530 9789997059536
|
aaaa
Libraries near you:
WorldCat
|
|
3
Servqual, a multiple-item scale for measuring customer perceptions of service quality
1986, Marketing Science Institute
in English
|
zzzz
|
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Servqual
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History
- Created April 30, 2008
- 4 revisions
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| July 31, 2019 | Edited by MARC Bot | associate edition with work OL11019355W |
| April 24, 2010 | Edited by Open Library Bot | Fixed duplicate goodreads IDs. |
| April 16, 2010 | Edited by bgimpertBot | Added goodreads ID. |
| April 30, 2008 | Created by an anonymous user | Imported from amazon.com record |