Outstanding service organizations are managed differently from their merely good competitors.
An edition of Service Breakthroughs
(1990)
Service breakthroughs
changing the rules of the game
by James L. Heskett
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Subjects
Customer services, Sales management| Edition | Availability |
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Service breakthroughs: changing the rules of the game
1990, Free Press, Collier Macmillan
in English
0029146755 9780029146750
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Book Details
Edition Notes
Includes bibliographical references (p. 279-293) and index.
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- Created April 1, 2008
- 12 revisions
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| July 26, 2024 | Edited by MARC Bot | import existing book |
| December 19, 2023 | Edited by ImportBot | import existing book |
| December 5, 2022 | Edited by ImportBot | import existing book |
| November 11, 2020 | Edited by MARC Bot | import existing book |
| April 1, 2008 | Created by an anonymous user | Imported from Scriblio MARC record |