An edition of Réussir la performance des services aux clients
(2002)
Réussir la performance des services aux clients
dans un monde de géants issus de fusions et d'acquisitions : tout en bénéficiant des leviers des technologies de l'information
by Marcel Alain
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Previews available in: French
Subjects
Satisfaction, Changement organisationnel, Contrôle, Services (Industrie), Qualité, Consommateurs, Organizational effectiveness, Service-level agreements, Customer services, Service industries, Management, Compétivité des entreprises, Indicateurs de performance, Gestion du changement, Technologie de l'information, Marketing, Restructuration, Efficacité organisationnelle, Technologies de l'information et de la communication, Qualité de service, Service à la clientèle, Gestion, Services, Productivité, Relations avec la clientèle, Nouvelles technologies de l'information, Satisfaction du consommateur, Industrie de service, Qualité des services| Edition | Availability |
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Réussir la performance des services aux clients: dans un monde de géants issus de fusions et d'acquisitions : tout en bénéficiant des leviers des technologies de l'information
2002, Éditions nouvelles
in French
2921696657 9782921696654
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History
- Created November 7, 2008
- 5 revisions
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| January 14, 2023 | Edited by ImportBot | import existing book |
| March 12, 2022 | Edited by ImportBot | import existing book |
| April 29, 2011 | Edited by OCLC Bot | Added OCLC numbers. |
| December 15, 2009 | Edited by WorkBot | link works |
| November 7, 2008 | Created by ImportBot | Imported from The Laurentian Library MARC record |