An edition of The Baptist Health Care Journey to Excellence
(2004)
The Baptist health care journey to excellence
creating a culture that WOWs!
by Al Stubblefield
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Previews available in: English
Subjects
Hospital Administration, Methods, Organizational Culture, Protestantism, Religious Hospitals, HEALTH & FITNESS, Health Care Issues, Administration, MEDICAL, Health facilities, Christianity, Health Policy, Health services administration, Health Care Delivery, Medical care, General, Public Health, Diseases, Management, Organizational behaviorPlaces
United StatesShowing 6 featured editions. View all 6 editions?
| Edition | Availability |
|---|---|
1
Baptist Health Care Journey to Excellence: Creating a Culture That WOWs!
2011, Wiley & Sons, Incorporated, John
in English
1118046099 9781118046098
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zzzz
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WorldCat
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2
Baptist Health Care Journey to Excellence: Creating a Culture That WOWs!
2008, Wiley & Sons, Incorporated, John
in English
0470355530 9780470355534
|
zzzz
Libraries near you:
WorldCat
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3
The Baptist health care journey to excellence: creating a culture that WOWs!
2005, John Wiley & Sons
in English
0471708909 9780471708902
|
aaaa
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WorldCat
|
4
The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!
November 30, 2004, Wiley
in English
0471708909 9780471708902
|
zzzz
Libraries near you:
WorldCat
|
|
5
Baptist Health Care Journey to Excellence: Creating a Culture That WOWs!
2004, Wiley & Sons, Incorporated, John
in English
0471711608 9780471711605
|
zzzz
Libraries near you:
WorldCat
|
|
6
Baptist Health Care Journey to Excellence: Creating a Culture That Wows!
2004, Wiley & Sons, Incorporated, John
in English
128027316X 9781280273162
|
zzzz
Libraries near you:
WorldCat
|
Book Details
Table of Contents
Introduction : from ouch! to wow!
In search of competitive advantage
Committing to the mission
Maintaining a balanced approach : pillars of operational excellence
Fueling employee-driven culture change
Engaging your workforce : communicate, communicate, communicate!
Selecting the best employees
Maximizing employee loyalty
Celebrating successes through reward and recognition
Maintaining quality through service teams
Scripting for superior service
Developing rounding and service recovery techniques
Establishing ongoing leadership training
Building a culture that holds employees accountable
Beyond Baptist health care : other systems on the journey to wow!
Appendix: What about the physicans?
Edition Notes
Includes index.
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History
- Created December 19, 2008
- 11 revisions
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| November 15, 2022 | Edited by ImportBot | import existing book |
| December 8, 2020 | Edited by MARC Bot | import existing book |
| October 8, 2020 | Edited by ImportBot | import existing book |
| August 1, 2020 | Edited by ImportBot | import existing book |
| December 19, 2008 | Created by ImportBot | Imported from University of Toronto MARC record |