The Trusted Advisor
by David H. Maister, Charles H. Green, and Robert M. Galford
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"Maister, Green, and Galford enrich our understanding of trust - yet they have also written a practical book. Using their model of "The Trust Equation," they dissect the rational and emotional components of trustworthiness. They detail five distinct steps you must take to create a trust-based relationship. Each step - engage, listen, frame, envision, and commit - is described in distinct chapters.
The book is peppered with pragmatic "top ten" lists aimed at improving advisors' effectiveness that can be put to use instantly. It also includes a trust self-diagnostic in the appendix." "This book will be welcomed by the inexperienced advisor and the most seasoned expert alike."--BOOK JACKET.
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Book Details
Edition Notes
Includes bibliographical references (p. 225-227) and index.
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History
- Created July 8, 2011
- 5 revisions
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| July 22, 2019 | Edited by MARC Bot | remove fake subjects |
| October 8, 2017 | Edited by MARC Bot | merge duplicate works of 'The trusted advisor' |
| October 3, 2012 | Edited by Jim Naum | Edited without comment. |
| August 12, 2011 | Edited by ImportBot | add ia_box_id to scanned books |
| July 8, 2011 | Created by ImportBot | Imported from Internet Archive item record |