An edition of The ultimate question
(2006)
The ultimate question
driving good profits and true growth
by Frederick F. Reichheld
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Based on extensive research, 'The Ultimate Question' shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation.
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Previews available in: English
| Edition | Availability |
|---|---|
1
The ultimate question: driving good profits and true growth
2006, Harvard Business School Press
in English
1591397839 9781591397830
|
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2
The ultimate question: for opening the door to good profits and true growth
2006, Harvard Business School Press
in English
1591397839 9781591397830
|
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|
Book Details
Table of Contents
Why the ultimate question works
Bad profits, good profits, and the ultimate question
The measure of success
How the Net Promoter Score (NPS) can drive growth
How to measure responses
The enterprise story: measuring what matters
Why satisfaction surveys fail
The rule of measurement
Becoming good enough to grow
Design winning customer strategies
Deliver: building an organization that creates promoters
Develop a community of promoters: by listening
One goal, one number.
Edition Notes
Includes bibliographical references (p. 197-198) and index.
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- Created July 9, 2011
- 7 revisions
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| March 8, 2023 | Edited by MARC Bot | import existing book |
| December 29, 2022 | Edited by MARC Bot | import existing book |
| December 5, 2022 | Edited by ImportBot | import existing book |
| December 11, 2020 | Edited by MARC Bot | import existing book |
| July 9, 2011 | Created by ImportBot | Imported from Internet Archive item record |