Check nearby libraries
Buy this book
![Loading indicator](/images/ajax-loader-bar.gif)
"Ever notice how companies with the best service also have the happiest employees? That's no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce--the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world's most successful organizations. By establishing a clear set of expectations and promises--collectively known as the Contract--and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today's rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy, Understand employee expectations and bridge the "Expectation Gap", Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence, Build an employee-employer partnership in creating something extraordinary, Turn employee engagement into fuel for customer satisfaction, profit, and growth, Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begein...and how to build one" -- From the publisher.
Check nearby libraries
Buy this book
![Loading indicator](/images/ajax-loader-bar.gif)
Showing 3 featured editions. View all 3 editions?
Edition | Availability |
---|---|
1
Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results
2017, Wiley & Sons, Incorporated, John
in English
1119294193 9781119294191
|
zzzz
Libraries near you:
WorldCat
|
2
Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results
2017, Wiley & Sons, Incorporated, John
in English
1119294207 9781119294207
|
zzzz
Libraries near you:
WorldCat
|
3
The employee experience: how to attract talent, retain top performers, and drive results
2017
in English
1119294185 9781119294184
|
aaaa
Libraries near you:
WorldCat
|
Book Details
Table of Contents
Edition Notes
Includes bibliographical references (pages 201-208) and index.
Classifications
The Physical Object
ID Numbers
Community Reviews (0)
Feedback?History
- Created May 23, 2019
- 2 revisions
Wikipedia citation
×CloseCopy and paste this code into your Wikipedia page. Need help?
October 5, 2021 | Edited by ImportBot | import existing book |
May 23, 2019 | Created by MARC Bot | Imported from marc_openlibraries_sanfranciscopubliclibrary MARC record |