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October 22, 2023 | History
xiii, 301 pages ; 24 cm
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Managing conflict: a practical guide to resolution in the workplace
2017, Kogan Page Limited
in English
0749480882 9780749480882
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Book Details
Table of Contents
Acknowledgements
Introduction
Putting conflict into context
What's wrong with contemporary conflict management and what can organizations do about it?
The lifecycle of a conflict : how and why conflicts escalate
The causes and the sources of dysfunctional conflict
Managing conflict : a legal perspective
A practical guide to managing conflict
Measuring the costs of conflict
The psychology of conflict and conflict management
The resolution spectrum
Developing a resolution policy to replace your traditional grievance procedure
Mediation : an in-depth analysis
How to develop an internal mediation scheme
Tackling bullying and harassment : from process to people
Total conflict management : a whole-systems approach for preventing and resolving conflict
Managing workplace and employment disputes : an international perspective
Resolution resources
Conclusion
Glossary
Index.
Edition Notes
Includes bibliographical references and index.
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- Created May 24, 2019
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October 22, 2023 | Edited by Scott365Bot | import existing book |
September 30, 2023 | Edited by Scott365Bot | Linking back to Internet Archive. |
December 7, 2022 | Edited by ImportBot | import existing book |
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May 24, 2019 | Created by MARC Bot | Imported from marc_openlibraries_sanfranciscopubliclibrary MARC record |