An edition of A Guide to Computer User Support for Help Desk and Support Specialists
(2004)
A Guide to computer user support for help desk and support specialists
4th ed.
by Fred Beisse and BEISSE
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Previews available in: English
| Edition | Availability |
|---|---|
1
A Guide to computer user support for help desk and support specialists
2010, Course Technology
in English
- 4th ed.
0495806498 9780495806493
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2
A Guide to Computer User Support for Help Desk & Support Specialist (Preview Edition)
2004, Course Technology
Paperback
in English
- 3Rev Ed edition
0619216689 9780619216689
|
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|
3
A Guide to Computer User Support for Help Desk and Support Specialists
June 3, 2004, Course Technology
in English
0619215100 9780619215101
|
zzzz
|
Book Details
Table of Contents
Introduction to computer user support
Customer service skills for user support agents
Skills for troubleshooting computer problems
Common support problems
Help desk operations
User support management
- Product evaluation strategies and support standards
End-user needs assessment projects
Installing and managing end-user computers
Training computer users
Writing for end users
A user support utility tool kit
Answers to Check your understanding questions
HelpSTAR 2008 student edition
User support presentations and meetings.
Edition Notes
CD-ROM's contain HelpSTAR student edition help desk software and Microsoft Office Project Professional 2007 project management software.
Includes bibliographical references and index.
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History
- Created November 20, 2019
- 7 revisions
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| December 19, 2023 | Edited by ImportBot | import existing book |
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| November 20, 2019 | Created by ImportBot | Imported from Internet Archive item record |