| Record ID | ia:guidetocomputeru04thbeis_h3r5 |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/guidetocomputeru04thbeis_h3r5/guidetocomputeru04thbeis_h3r5_marc.xml |
| Download MARC binary | https://www.archive.org/download/guidetocomputeru04thbeis_h3r5/guidetocomputeru04thbeis_h3r5_meta.mrc |
LEADER: 02955cam 2200565Ma 4500
001 ocn460066176
003 OCoLC
005 20200708225104.0
008 090415s2010 maua b 001 0 eng d
006 m d
040 $aBURCL$beng$cBURCL$dYDXCP$dSINPL$dBTCTA$dKUT$dUKMGB$dOJ#$dFVC$dOCLCF$dOCLCO$dOCLCQ$dPHCSB$dOCL$dUAE$dST3$dUAE
015 $aGBA971789$2bnb
016 7 $a015331965$2Uk
016 $a015331965$2Uk
019 $a318867042$a551266503$a982688990$a1103751546$a1107690854$a1121474945$a1159685898
020 $a9780495806493$q(pbk.)
020 $a0495806498$q(pbk.)
020 $a9781439042052$q(International ed.)
020 $a1439042055$q(International ed.)
035 $a(OCoLC)460066176$z(OCoLC)318867042$z(OCoLC)551266503$z(OCoLC)982688990$z(OCoLC)1103751546$z(OCoLC)1107690854$z(OCoLC)1121474945$z(OCoLC)1159685898
050 4 $aQA76.9.E53$b.B45 2010
082 04 $a004.068 UKW
100 1 $aBeisse, Fred,$d1942-
245 12 $aA Guide to computer user support for help desk and support specialists.
250 $a4th ed.
260 $aBoston, MA :$bCourse Technology,$c©2010.
300 $axxii, 674 pages :$billustrations ;$c24 cm +$e2 CD-ROM's (4 3/4 in.)
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references and index.
505 0 $aIntroduction to computer user support -- Customer service skills for user support agents -- Skills for troubleshooting computer problems -- Common support problems -- Help desk operations -- User support management --- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computers -- Training computer users -- Writing for end users -- A user support utility tool kit -- Answers to Check your understanding questions -- HelpSTAR 2008 student edition -- User support presentations and meetings.
500 $aCD-ROM's contain HelpSTAR student edition help desk software and Microsoft Office Project Professional 2007 project management software.
650 0 $aComputer technical support.
650 0 $aEnd-user computing$xManagement.
650 0 $aInformation technology$xManagement.
650 0 $aMicrocomputers$xMaintenance and repair.
650 7 $aComputer technical support.$2fast$0(OCoLC)fst00872657
650 7 $aEnd-user computing$xManagement.$2fast$0(OCoLC)fst00909646
650 7 $aInformation technology$xManagement.$2fast$0(OCoLC)fst00973112
650 7 $aMicrocomputers$xMaintenance and repair.$2fast$0(OCoLC)fst01019669
938 $aBaker and Taylor$bBTCP$nBK0008312737
938 $aYBP Library Services$bYANK$n3063254
029 1 $aAU@$b000044813861
029 1 $aAU@$b000044956130
029 1 $aAU@$b000046560988
029 1 $aNZ1$b13198767
029 1 $aUKMGB$b015331965
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 58 OTHER HOLDINGS