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Electronic bill presentment and payment (EBPP) is revolutionizing the billing process by offering online and real time presentment of bill content and payment choices. EBPP is the easy way of viewing billing status, remittance items, and presenting balances using a universal browser from any location. In contrast to paper-based bills, electronic billing enables service providers to combine billing with advanced customer care and improved customer relationship management.
Electronic Bill Presentment and Payment presents the essentials about this new way of viewing and paying bills. The author defines basic business models, such as biller direct and various consolidator model options, allocates the right tools to each of the models, and differentiates between the needs of principal industries. The text describes how to build and implement value added capabilities such as personalization, up-selling, online dispute management, and better control of the accounts payable and receivable process can significantly improve customer care and customer relationship management on behalf of service providers.
About the Author:
Kornel Terplan is a telecommunication expert with more than 30 years of highly successful multi-national consulting experience. He has provided consulting, training, and product development services to over 75 national and international corporations on four continents. He has served on the editorial board for over 140 articles, 22 books, and 115 papers. Dr. Terplan has designed five network management related courses and conducted over 80 seminar presentations in 15 countries.
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Previews available in: English
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1
Electronic Bill Presentment and Payment
2019, Taylor & Francis Group
in English
0367395363 9780367395360
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2
Electronic Bill Presentment and Payment
2003, Taylor & Francis Group
in English
1280053224 9781280053221
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3
Electronic Bill Presentment and Payment (Advanced and Emerging Communications Technologies Series)
March 12, 2003, CRC, CRC Press
Hardcover
in English
0849314526 9780849314520
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4
Electronic Bill Presentment and Payment
2003, Taylor and Francis
Electronic resource
in English
020300941X 9780203009413
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5
Electronic Bill Presentment and Payment
2003, Taylor & Francis Group
in English
1135508879 9781135508876
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Electronic Bill Presentment and Payment
2003, Taylor & Francis Group
in English
1135508917 9781135508913
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Electronic Bill Presentment and Payment
2003, Taylor & Francis Group
in English
1135508925 9781135508920
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Electronic Bill Presentment and Payment
2003, Taylor & Francis Group
in English
0429214421 9780429214424
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Book Details
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First Sentence
"The following chapters examine electronic bill presentment and payment (EBPP) models, technologies, and solutions in greater detail."
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