The first part of this book addresses the fundamental practices and skills that organizations must build upon in order to complete the evolutionary process toward Stage III customer care.
An edition of Strategic Customer Care
(1999)
Strategic Customer Care
An Evolutionary Approach to Increasing Customer Value and Profitability
by Stanley A. Brown
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Customer services| Edition | Availability |
|---|---|
1
Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability
May 12, 1999, Wiley
in English
0471643424 9780471643425
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"The first part of this book addresses the fundamental practices and skills that organizations must build upon in order to complete the evolutionary process toward Stage III customer care."
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- Created April 29, 2008
- 9 revisions
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| October 10, 2020 | Edited by ImportBot | import existing book |
| August 4, 2020 | Edited by ImportBot | import existing book |
| April 5, 2014 | Edited by ImportBot | Added IA ID. |
| August 6, 2010 | Edited by IdentifierBot | added LibraryThing ID |
| April 29, 2008 | Created by an anonymous user | Imported from amazon.com record |