MARC Record from harvard_bibliographic_metadata

LEADER: 01863nam a22002654a 4500
001 009476176-0
005 20100930123656.0
008 020124s2002 nyu|||||||||||||||||eng||
010 $a 2002001129
020 $a0071401946 (alk. paper)
035 0 $aocm48989136
040 $aCaPaEBR$cCaPaEBR$dMH
050 00 $aBF637.C45$bC78 2002
245 00 $aCrucial conversations :$btools for talking when stakes are high /$cKerry Patterson ... [et al.].
260 $aNew York :$bMcGraw-Hill,$cc2002.
300 $axv, 240 p. :$bill. ;$c23 cm.
504 $aIncludes bibliographical references (p. 229) and index.
520 $aA seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--From publisher description.
650 0 $aInterpersonal communication.
650 0 $aInterpersonal relations.
650 2 $aCommunication.
650 2 $aInterpersonal Relations.
700 1 $aPatterson, Kerry,$d1946-
988 $a20041012
906 $0OCLC