MARC Record from Library of Congress

LEADER: 02324cam a22002654a 4500
001 2006934195
003 DLC
005 20090812181743.0
008 060907s2007 gw a b 100 0 eng c
010 $a 2006934195
016 7 $a977340775$2GyFmDB
020 $a9783540298588 (hd.bd.)
020 $a3540298584 (hd.bd.)
035 $a(OCoLC)ocm74650394
040 $aCOO$cCOO$dOHX$dBAKER$dYDXCP$dIXA$dUUS$dBTCTA$dLVB$dDLC
050 00 $aHD9980.5$b.A38 2007
245 00 $aAdvances in services innovations :$bwith 106 figures and 11 tables /$cDieter Spath, Klaus-Peter Fähnrich (eds.).
260 $aBerlin ;$aNew York :$bSpringer,$cc2007.
300 $aviii, 312 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and indexes.
505 0 $aService engineering : state of the art and future trends / Klaus-Peter Fahnrich, Thomas Meiren -- The Palm/Erlang-A queue, with applications to call centers / Avishai Mandelbaum, Sergey Zeltyn -- The design and development of industrial service work / Holger Luczak, Christian Gill, Bernhard Sander -- An engineering tool for the conceptual design of service systems / Reuven Karni, Maya Kaner -- Integrated development of software and service / Dieter Spath ... [et al.] -- From service management towards service competence / Urs Fueglistaller -- Innovation and learning in services : the involvement of employees / Jon Sundbo -- Managing service networks' success / Heiner Evanschitzky, Dieter Ahlert -- Success factors in new service development and value creation through services / Bo Edvardsson, Anders Gustafsson, Bo Enquist -- Sustainable advantages in service industries / Thorsten Posselt, Pablo Berger -- Satisfaction measurement within the customer relationship life cycle / Bernd Stauss, Matthias Gouthier, Wolfgang Seiderl -- Strengthening the services sector : needs for action and research / Walter Ganz -- Standardization int he service sector for global markets / Inka Morschel ... [et al.] -- Research and development for a sustainable services sector / Veronika Pahl -- FUture research and needs for action / Klaus Peter Fahnrich, Romy Elze.
650 0 $aService industries$xTechnological innovations$vCongresses.
650 6 $aServices (Industrie)$xInnovations$vCongrès.
700 1 $aSpath, Dieter.
700 1 $aFähnrich, K. P.$q(Klaus Peter)