An edition of Advances in services innovations
(2006)
Advances in services innovations
with 106 figures and 11 tables
by Dieter Spath
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Previews available in: English
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Advances in services innovations: with 106 figures and 11 tables
2007, Springer
in English
3540298584 9783540298588
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Advances in services innovations: with 106 figures and 11 tables
2007, Springer
in English
3540298584 9783540298588
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Book Details
Table of Contents
Service engineering : state of the art and future trends / Klaus-Peter Fahnrich, Thomas Meiren
The Palm/Erlang-A queue, with applications to call centers / Avishai Mandelbaum, Sergey Zeltyn
The design and development of industrial service work / Holger Luczak, Christian Gill, Bernhard Sander
An engineering tool for the conceptual design of service systems / Reuven Karni, Maya Kaner
Integrated development of software and service / Dieter Spath ... [et al.]
From service management towards service competence / Urs Fueglistaller
Innovation and learning in services : the involvement of employees / Jon Sundbo
Managing service networks' success / Heiner Evanschitzky, Dieter Ahlert
Success factors in new service development and value creation through services / Bo Edvardsson, Anders Gustafsson, Bo Enquist
Sustainable advantages in service industries / Thorsten Posselt, Pablo Berger
Satisfaction measurement within the customer relationship life cycle / Bernd Stauss, Matthias Gouthier, Wolfgang Seiderl
Strengthening the services sector : needs for action and research / Walter Ganz
Standardization int he service sector for global markets / Inka Morschel ... [et al.]
Research and development for a sustainable services sector / Veronika Pahl
FUture research and needs for action / Klaus Peter Fahnrich, Romy Elze.
Edition Notes
Includes bibliographical references and indexes.
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History
- Created June 11, 2009
- 11 revisions
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| October 4, 2021 | Edited by ImportBot | import existing book |
| December 17, 2020 | Edited by MARC Bot | import existing book |
| June 28, 2019 | Edited by MARC Bot | import existing book |
| June 28, 2019 | Edited by MARC Bot | import existing book |
| June 11, 2009 | Created by ImportBot | Imported from Library of Congress MARC record |