An edition of IFLA 117: The Virtual Customer
(2005)
IFLA 117: The Virtual Customer
A New Paradigm for Improving Customer Relations in Libraries and Information Services (IFLA Publications)
by Sueli Mara Soares Pinto Ferreira
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Subjects
Libraries, Congresses, Public relations, Customer relations, Management, Information services, Marketing, Internet access for library users, Bibliothèques, Congrès, Relations publiques, Relations avec la clientèle, Gestion, Services de Documentation, Internet dans les bibliothèques, Bibliothèques virtuelles, Utilisateurs des bibliothèques, Satisfaction des utilisateurs, Inlichtingenwerk (dienstverlening), Informatiebemiddeling, Digitale bibliotheken, Libraries, public relations| Edition | Availability |
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IFLA 117: The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services (IFLA Publications)
January 1, 2005, K.G. Saur
Hardcover
in English, Spanish, and French
3598218451 9783598218453
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| December 29, 2021 | Edited by ImportBot | import existing book |
| December 17, 2020 | Edited by MARC Bot | import existing book |
| April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
| January 15, 2010 | Edited by WorkBot | add subjects and covers |
| December 11, 2009 | Created by WorkBot | add works page |