An edition of Servqual, a multiple-item scale for measuring customer perceptions of service quality (1986)

Servqual, a multiple-item scale for measuring customer perceptions of service quality

by , , , and

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by A. Parasuraman, Valerie Zei ...
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Last edited by MARC Bot
July 31, 2019 | History
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An edition of Servqual, a multiple-item scale for measuring customer perceptions of service quality (1986)

Servqual, a multiple-item scale for measuring customer perceptions of service quality

by , , , and

  • ★★★★★ 5.00 ·
  • 1 Rating
  • 5 Want to read
  • 0 Currently reading
  • 1 Have read

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Publish Date
Publisher
Marketing Science Institute
Language
English
Pages
39

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Subjects
Customer services, Marketing research, Research, Marketing

Showing 3 featured editions. View all 3 editions?

Edition Availability
Cover of: Servqual
Servqual : A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality (Report No. 86-108) (Photocopy Ed.)
August 1986, Marketing Science Inst
Paperback
Libraries near you: WorldCat
Cover of: Servqual, a multiple-item scale for measuring customer perceptions of service quality
Servqual, a multiple-item scale for measuring customer perceptions of service quality
1986, Marketing Science Institute
in English
Cover of: Servqual, a multiple-item scale for measuring customer perceptions of service quality
Servqual, a multiple-item scale for measuring customer perceptions of service quality
1986, Marketing Science Institute
Paperback in English
  • Not in Library
Libraries near you: WorldCat

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Book Details

Edition Notes

"August 1986."

Bibliography: p. 35-37

Published in
Cambridge, Mass
Series
Working paper / Marketing Science Institute -- no. 86-108

The Physical Object

Format
Paperback
Pagination
v, 39 p.
Number of pages
39

ID Numbers

Open Library
OL17579820M
ISBN 13
9789997059536
OCLC/WorldCat
15044808

Source records

marc_columbia MARC record

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History

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July 31, 2019 Edited by MARC Bot associate edition with work OL11019355W
March 29, 2011 Edited by Katherine Reynolds Edited without comment.
January 19, 2010 Edited by WorkBot add subjects and covers
December 11, 2009 Created by WorkBot add works page