The waiter & waitress and waitstaff training handbook
a complete guide to the proper steps in service for food & beverage employees
by Lora Arduser
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Packed with new information, the revised edition of this best-selling manual was designed for use by all food service serving staff members. The guide covers all aspect of customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. Step-by-step instructions cover hosting, seating guests, taking/filling orders, loading/unloading trays, table side service, setting an elegant table, folding napkins, promoting specials, upselling, handling problems, difficult customers, tips and taxes, and handling the check and money.
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The waiter & waitress and waitstaff training handbook: a complete guide to the proper steps in service for food & beverage employees
2017, Atlantic Publishing Group, Inc.
in English
- Revised 2nd edition.
1620230569 9781620230565
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Includes bibliographical references (page 275) and index.
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| September 17, 2023 | Edited by ImportBot | import existing book |
| September 29, 2022 | Edited by ImportBot | import existing book |
| May 24, 2019 | Created by MARC Bot | import new book |