An edition of Business performance measurement
(2002)
Business performance measurement
theory and practice
by A. D. Neely
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Subjects
Performance, Organizational effectiveness, Total quality management, Measurement, Workplace Culture, Prestatiebeoordeling, Corporate Governance, Leadership, BUSINESS & ECONOMICS, Bedrijfsresultaten, Organizational Development, Industrial management, Performance standards, Business, EvaluationShowing 3 featured editions. View all 3 editions?
| Edition | Availability |
|---|---|
1
Business Performance Measurement: Unifying Theories and Integrating Practice
2007, Cambridge University Press
in English
0511378769 9780511378768
|
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WorldCat
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2
Business performance measurement: theory and practice
2002, Cambridge University Press
in English
052180342X 9780521803427
|
aaaa
Libraries near you:
WorldCat
|
|
3
Business Performance Measurement: Theory and Practice
2002, Cambridge University Press
in English
0511041578 9780511041570
|
zzzz
Libraries near you:
WorldCat
|
Book Details
Table of Contents
Machine generated contents note: Part I Performance measurement - functional analyses
1 Measuring performance: The accounting perspective
David Otley
2 Measuring performance: The marketing perspective
Bruce Clark
3 Measuring performance: The operations perspective
Andy Neely and Rob Austin
4 Finding performance: The new discipline in management
Marshall W.Meyer
Part II Performance measurement - theoretical foundations
5 A conceptual and operational delineation of performance
MichelLebas and Ken Euske
6 When it should not work but does: Anomalies of high performance
Rob Austin and Jody Hoffer Gittell
7 Does pay for performance really motivate employees?
Margit Osterloh and Bruno S.Frey
8 Superior managers tolerance to dysfunctional behavior: A test
Clive Emmanuel
Part III Performance measurement - frameworks and methodologies
9 Performance measurement frameworks: A review
Mike Kennerley and Andy Neely
10 The critical few: First among equals as parameters of strategic
effectiveness
Elspeth Murray and Peter Richardson
11 Integrated performance measurement systems: Structure and dynamics
Umit Bititci, Allan Carrie, and Trevor Turner
12 Why measurement initiatives succeed and fail: The impact of parent
company initiatives
Mike Bourne and Andy Neely
Part IV Performance measurement - practical applications
13 What really goes on in the name of benchmarking?
David Mayle, Matthew Hinton, Graham Francis, and Jacky Holloway
14 Measuring marketing performance: Which way is up?
Tim Ambler and Flora Kokkinaki
15 Loosely coupled performance measurement systems
Thomas Ahrens and Chris Chapman
16 Redefining government performance
Ken Ogata and Rich Goodkey
Part V Performance measurement - specific measures
17 Customer satisfaction and business performance
Kai Kristensen, Anne Martensen, and Lars Grenholdt
18 Linking financial performance to employee and customer satisfaction
Andy Neely and Mohammed Al Najjar
19 Measuring innovation performance
Riitta Katila
Part VI Performance measurement - emerging issues and trends
20 The future of performance measurement: Measuring knowledge
work
Rob Austin and Pat Larkey
21 Measuring eBusiness performance
Andy Neely, Bernard Marr, Chris Adams, and Neha Kapashi.
Edition Notes
Includes bibliographical references and index.
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| November 15, 2023 | Edited by MARC Bot | import existing book |
| August 19, 2020 | Edited by ImportBot | import existing book |
| December 28, 2019 | Edited by ImportBot | import existing book |
| June 26, 2019 | Created by MARC Bot | import existing book |