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"Addressing the critical issue of knowledge transfer within an organization, this book offers practical advice on how to structure the transition of documented information and the even more valuable non-documented knowledge that outgoing staffers have-before it leaves with them. Whether a result of a retirement, an acquisition, promotions, transfers, or layoffs-all organizations have lost what these authors call "deep smarts" when workers leave. Now, Dorothy Leonard and Walter Swap, coauthors of the popular Deep Smarts, and their coauthor Gavin Barton offer a solution. The trio has constructed a new approach that not only helps organizations put in place the structures and practices to pass along knowledge from expert to successor, but also identifies tacit knowledge-knowledge that is largely undocumented and lives inside of people's heads. Based on theory and research, this book offers a variety of examples, tools, and templates to take action before essential knowledge disappears"--
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Previews available in: English
Subjects
Management, Mentoring in business, Information technology, Knowledge management, Technological innovations, Information resources management, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Knowledge Capital, BUSINESS & ECONOMICS / Human Resources & Personnel Management, BUSINESS & ECONOMICS / Organizational Development, Information technology, management, BUSINESS & ECONOMICS, Knowledge Capital, Human Resources & Personnel Management, Organizational Development, Information technology -- Management, Technological innovations -- ManagementShowing 1 featured edition. View all 1 editions?
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Critical knowledge transfer: tools for managing your company's deep smarts
2015, Harvard Business Review Press
in English
1422168115 9781422168110
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Edition Notes
Includes bibliographical references and index.
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