An edition of Advocacy required
(2000)
Advocacy required
transform your customer into your #1 sales ally : soar to a higher level of customer service and sales as you value your customer as advocate
1st ed.
by Stephen M. Gower
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A book about advocacy that will inform the reader of how to transform your customer into your number one sales ally. It is based upon four "givens" - sales and customer service techniques in general are inadequate at their strongest and seriously lacking at their weakest; for the most part, what we are currently doing is aggravating the situation, not alleviating the situation; there is a better way - a much better way; advocacy mandates that we catch both our team members and our customers with pleasant surprises.
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Subjects
Customer relations, Customer servicesShowing 1 featured edition. View all 1 editions?
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Advocacy required: transform your customer into your #1 sales ally : soar to a higher level of customer service and sales as you value your customer as advocate
2000, Lectern Pub.
in English
- 1st ed.
188015000X 9781880150009
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Book Details
Table of Contents
The state of the states : the aggregate
The adventure
The state of the discord
It is tough
It gets tougher
The state of the options
Five is four too many
The non-caring one
The not-for-sure one
The negative one
The nice one
The noteworthy one.
Edition Notes
Includes bibliographical references (pages 203-206).
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