An edition of The customer loyalty pyramid
(1997)
The customer loyalty pyramid
by Michael W. Lowenstein
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Moving past previous how-to-do-it books on customers, Lowenstein identifies the abilities and processes by which companies can achieve the new paradigms related to customer loyalty. The Seven S Framework, a management concept developed by Tom Peters and Robert Waterman while at McKinsey and Company, is combined with the author's own Customer Loyalty Pyramid to form the basis of this new, invaluable work.
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Includes bibliographical references (p. [239]-244) and index.
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| July 14, 2024 | Edited by MARC Bot | import existing book |
| September 18, 2021 | Edited by ImportBot | import existing book |
| July 25, 2020 | Edited by ImportBot | import existing book |
| April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
| December 10, 2009 | Created by WorkBot | add works page |