An edition of The customer loyalty pyramid (1997)

The customer loyalty pyramid

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Cover of: The customer loyalty pyramid by Michael W. Lowenstein, Michael W. Lowenstein
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Last edited by MARC Bot
July 14, 2024 | History
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An edition of The customer loyalty pyramid (1997)

The customer loyalty pyramid

by

  • 1 Want to read

Moving past previous how-to-do-it books on customers, Lowenstein identifies the abilities and processes by which companies can achieve the new paradigms related to customer loyalty. The Seven S Framework, a management concept developed by Tom Peters and Robert Waterman while at McKinsey and Company, is combined with the author's own Customer Loyalty Pyramid to form the basis of this new, invaluable work.

Publish Date
Publisher
Quorum
Language
English
Pages
255

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Previews available in: English

Subjects

Customer loyalty, Consumer satisfaction, Satisfaction, Klantgerichtheid, Fidélisation, Klantenservice, Consommateurs, Customer relations, Customer services, Management
Edition Availability
Cover of: The customer loyalty pyramid
The customer loyalty pyramid
1997, Quorum
in English

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Book Details

Edition Notes

Includes bibliographical references (p. [239]-244) and index.

Published in
Westport, Conn

Classifications

Dewey Decimal Class
658.8/12
Library of Congress
HF5415.335 .L69 1997, HF5415

The Physical Object

Pagination
xxiii, 255 p. :
Number of pages
255

Edition Identifiers

Open Library
OL660505M
Internet Archive
customerloyaltyp0000lowe
ISBN 10
1567200761
LCCN
97005886
OCLC/WorldCat
36417811
Library Thing
8826819
Goodreads
5696848

Work Identifiers

Work ID
OL2635010W

Source records

amazon.com record
Internet Archive item record
Library of Congress MARC record
Better World Books record
marc_columbia MARC record

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History

Download catalog record: RDF / JSON
July 14, 2024 Edited by MARC Bot import existing book
September 18, 2021 Edited by ImportBot import existing book
July 25, 2020 Edited by ImportBot import existing book
April 28, 2010 Edited by Open Library Bot Linked existing covers to the work.
December 10, 2009 Created by WorkBot add works page