An edition of Listening to the voice of the customer
(1997)
Listening to the voice of the customer
16 steps to a successful customer satisfaction measurement program
by Jon Anton
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April 28, 2010 | History
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Subjects
Evaluation, Consumer satisfaction, Customer relations| Edition | Availability |
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1
Listening to the voice of the customer: 16 steps to a successful customer satisfaction measurement program
1997, Customer Service Group
in English
0915910438 9780915910434
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Book Details
Edition Notes
Includes bibliographical references (p. 145-148) and index.
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| April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
| February 6, 2010 | Edited by WorkBot | add more information to works |
| December 10, 2009 | Created by WorkBot | add works page |