An edition of The ownership quotient (2008)

The ownership quotient

putting the service profit chain to work for unbeatable competitive advantage

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The ownership quotient
James L. Heskett
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Last edited by WorkBot
February 13, 2010 | History
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An edition of The ownership quotient (2008)

The ownership quotient

putting the service profit chain to work for unbeatable competitive advantage

by

  • 0 Ratings
  • 2 Want to read
  • 0 Currently reading
  • 0 Have read

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Publish Date
Publisher
Harvard Business Press
Language
English

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Subjects
Customer services, Word-of-mouth advertising, Employee ownership

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Edition Availability
Cover of: The ownership quotient
The ownership quotient: putting the service profit chain to work for unbeatable competitive advantage
2008, Harvard Business Press
in English
  • Not in Library
Libraries near you: WorldCat

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Book Details

Table of Contents

The ownership opportunity
Build ownership into your strategic value vision
Lever value over cost
Put customers to work
Boost your employee oq
Engineer ownership through anticipative management
Build a strong and adaptive ownership culture
Sustain your success.

Edition Notes

Published in
Boston, Mass

Classifications

Dewey Decimal Class
659.1
Library of Congress
HF5827.95 .H47 2008

The Physical Object

Pagination
p. cm.

ID Numbers

Open Library
OL18867510M
ISBN 13
9781422110232
LCCN
2008022313
Library Thing
7005763
Goodreads
2318816

Source records

Library of Congress MARC record
Library of Congress MARC record
Library of Congress MARC record
Library of Congress MARC record

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February 13, 2010 Edited by WorkBot add more information to works
December 10, 2009 Created by WorkBot add works page