An edition of The ownership quotient
(2008)
The ownership quotient
putting the service profit chain to work for unbeatable competitive advantage
by James L. Heskett
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| Edition | Availability |
|---|---|
1
The ownership quotient: putting the service profit chain to work for unbeatable competitive advantage
2008, Harvard Business Press
in English
1422110230 9781422110232
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Book Details
Table of Contents
The ownership opportunity
Build ownership into your strategic value vision
Lever value over cost
Put customers to work
Boost your employee oq
Engineer ownership through anticipative management
Build a strong and adaptive ownership culture
Sustain your success.
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| February 13, 2010 | Edited by WorkBot | add more information to works |
| December 10, 2009 | Created by WorkBot | add works page |