Outstanding service organizations are managed differently from their merely good competitors.
An edition of Service Breakthroughs
(1990)
Service breakthroughs
changing the rules of the game
by James L. Heskett
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Customer services, Sales management| Edition | Availability |
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Service breakthroughs: changing the rules of the game
1990, Free Press, Collier Macmillan
in English
0029146755 9780029146750
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Book Details
Edition Notes
Includes bibliographical references (p. 279-293) and index.
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| March 2, 2020 | Edited by MARC Bot | remove fake subjects |
| October 25, 2011 | Edited by ImportBot | import new book |
| April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
| February 13, 2010 | Edited by WorkBot | add more information to works |
| December 10, 2009 | Created by WorkBot | add works page |