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Last edited by ImportBot
September 12, 2008 | History
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Valarie A Zeithaml

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4 works Add another?

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  • Cover of: Services marketing: integrating customer focus across the firm

    First published in 1999 6 editions in 1 language — 1 previewable
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  • Cover of: conceptual framework for understanding e-service quality: implications for future research and managerial practice

    First published in 2000 1 edition in 1 language
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  • Cover of: Defining and relating price, perceived quality, and perceived value

    First published in 1987 1 edition in 1 language
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  • Cover of: nature and determinants of customer expectations of service

    First published in 1991 1 edition in 1 language
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Subjects
Customer services, Marketing research, Consumers, Customer relations, Dienstensector, Dienstleistung, Electronic commerce, Management, Marketing, Marketing, management, Pricing, Relations avec la clientele, Research, Service a la clientele, Service industries, Service industries, management, Services, Services (Industrie)

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ID Numbers

  • OLID: OL4588426A

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History

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September 12, 2008 Created by ImportBot Imported from Miami University of Ohio MARC record