Managing the professional service firm by David H. Maister
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Services marketing by Valarie A Zeithaml, Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
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This is Service Design Thinking by Jakob Schneider, Marc Stickdorn
Not in Library
Service management by James A. Fitzsimmons, Mona J. Fitzsimmons
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Principles of service marketing and management by Christopher H. Lovelock
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Service management and marketing by Christian Grönroos, Christian Grönroos, Christian Gronroos
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Uncommon service by Frances Frei
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This is service design thinking by Marc Stickdorn, Jakob Schneider
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Service Design by Andy Polaine, Lavrans Løvlie, Ben Reason
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Services Marketing Management by Peter Mudie, Angela Pirrie
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Services Marketing Interactive Approach by Raymond P. Fisk, Stephen J. Grove, Joby John
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Managing services by Alan Nankervis, Yuki Miyamoto, Ruth Taylor, John Milton Smith
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Publishing History

This is a chart to show the publishing history of editions of works about this subject. Along the X axis is time, and on the y axis is the count of editions published. Click here to skip the chart.  This graph charts editions published on this subject.
Editions Published
Year of Publication

Related...

Subjects

Service industries, Management, Customer services, Marketing, Services (Industrie), Gestion, BUSINESS & ECONOMICS, Industrial management, Quality control, Industrial Management, Dienstleistungsbetrieb, Management Science, Organizational Behavior, Personnel management, Production management, Total quality management, Business, Business & Economics, Business / Economics / Finance, Case studies

Places

United States, Germany, USA, Great Britain, Indiana, Indianapolis

People

None found.

Times

1981-2001

Prolific Authors

who have written the most books on this subject
Jochen Wirtz, 5 books
Mona J. Fitzsimmons, 4 books
James A. Fitzsimmons, 4 books
James C. Spohrer, 3 books
Yair Aharoni, 3 books
Kjeld Nielsen, 2 books
Debashis Sarkar, 2 books
Jacquelyn Lynn, 2 books
Jay Kandampully, 2 books
Christopher H. Lovelock, 2 books
Neil Botten, 2 books
Cengiz Haksever, 2 books
Dana V. Tesone, 2 books
John Baschab, 2 books
Joby John, 2 books
Alan Nankervis, 2 books
Marek Korczynski, 2 books
Graham Clark, 2 books
Robert Johnston, 2 books
Günther Schuh, 2 books
Ron Zemke, 2 books
Barry Render, 2 books
Richard Teare, 2 books
Ning Wang, 2 books
Robert Johnston, 2 books