An edition of CRM at the speed of light (2001)

CRM at the speed of light

social CRM strategies, tools, and techniques for engaging your customers

4th ed.

by

  • 1 Want to read
CRM at the speed of light
Paul Greenberg, Paul Greenberg
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Last edited by WorkBot
August 13, 2010 | History
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An edition of CRM at the speed of light (2001)

CRM at the speed of light

social CRM strategies, tools, and techniques for engaging your customers

4th ed.

by

  • 1 Want to read

Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition of CRM at the Speed of Light: Capturing and Keeping Customers in Real Time is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools are available and which ones are suitable for your business, and get practical, expert advice on avoiding common pitfalls.

Publish Date
Publisher
McGraw-Hill
Language
English

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Previews available in: English

Subjects

Computer Technology, Customer relations, Electronic commerce, Management, Nonfiction, Klantgerichtheid, Marketing, Customer relations, management
Edition Availability
Cover of: CRM at the speed of light
CRM at the speed of light: social CRM strategies, tools, and techniques for engaging your customers
2010, McGraw-Hill
in English - 4th ed.
Cover of: CRM at the speed of light
CRM at the speed of light: social CRM strategies, tools, and techniques for engaging your customers
2009, McGraw-Hill
in English - 4th ed.
Cover of: CRM at the Speed of Light
CRM at the Speed of Light
2009, McGraw-Hill
Electronic resource in English
Cover of: CRM at the Speed of Light
CRM at the Speed of Light
2006, McGraw-Hill
E-book in English
Cover of: CRM at the speed of light
CRM at the speed of light: essential customer strategies for the 21st century
2004, McGraw-Hill/Osborne, McGraw-Hill Professional, McGraw-Hill
in English - 3rd ed.
Cover of: CRM at the speed of light
CRM at the speed of light: capturing and keeping customers in Internet real time
2002, McGraw-Hill/Osborne
in English - 2nd ed.
Cover of: CRM at the speed of light
CRM at the speed of light: capturing and keeping customers in Internet real time
2001, Osborne
in English
Cover of: CRM at the Speed of Light
CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time
2001-01-17, Mcgraw-Hill Osborne Media

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Book Details

Table of Contents

OMG! : your customer really is your BFF!
CRm, CMR, VRM or who
The customer owns the experience
Enterprise 2 : not exactly what you think
A company like me : new business
Do you have the ring? : tools for customer engagement
Love your customers publicly : blogs and podcasts
Wikis are a weird name for collaboration, n'est çe pas?
Social networks, user communities : who loves ya, baby?
Movin' and groovin' : the use of mobile devices.

Edition Notes

Published in
San Francisco, Calif

Classifications

Dewey Decimal Class
658.8/12
Library of Congress
HF5415.5 .G743 2009

The Physical Object

Pagination
p. cm.

Edition Identifiers

Open Library
OL23725648M
ISBN 13
9780071590457
LCCN
2009038435

Work Identifiers

Work ID
OL5858546W

Source records

Library of Congress MARC record

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History

Download catalog record: RDF / JSON / OPDS | Wikipedia citation
August 13, 2010 Edited by WorkBot merge works
September 30, 2009 Created by ImportBot Imported from Library of Congress MARC record