An edition of Connecting with clients: practical communication for 10 common situations (2009)

Connecting with clients

practical communication for 10 common situations

2nd ed.

by

Connecting with clients
Dana Durrance, Dana Durrance
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Last edited by MARC Bot
December 23, 2020 | History
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An edition of Connecting with clients: practical communication for 10 common situations (2009)

Connecting with clients

practical communication for 10 common situations

2nd ed.

by

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Publish Date
Publisher
American Animal Hospital Association Press
Language
English

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Subjects

Psychology, Veterinary medicine, Veterinary Medicine, Animal Technicians, Communication, Pet owners, Interpersonal communication, Bonding, Human-Pet, Veterinarian and client, Professional-Patient Relations, Veterinarians, Methods
Edition Availability
Cover of: Connecting with clients
Connecting with clients: practical communication for 10 common situations
2009, American Animal Hospital Association Press
in English - 2nd ed.

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Book Details

Table of Contents

How to use this book
Veterinary communication
Communication protocols and clinical communication skills
Communication protocols
Clinical communication skills
Nonverbal communication skills
Verbal communication skills
A note about email and telephone conversations
Common situations
Dealing with emergencies
Dealing with financial constraints
Dealing with mistakes, accidents, or unexpected outcomes
Dealing with angry clients
Dealing with complaining clients
Dealing with anxious clients
Dealing with indecisive clients
Working with children
Dealing with euthanasia appointments
Dealing with grieving clients.

Edition Notes

Laurel Lagoni's name appears first on the earlier ed.

Includes bibliographical references.

Published in
Lakewood, Colo

Classifications

Dewey Decimal Class
636.089/0696
Library of Congress
SF745 .L34 2009

The Physical Object

Pagination
p. ;

ID Numbers

Open Library
OL23872352M
ISBN 13
9781583261163
LCCN
2009045418

Source records

Library of Congress MARC record
Library of Congress MARC record

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History

Download catalog record: RDF / JSON / OPDS | Wikipedia citation
December 23, 2020 Edited by MARC Bot import existing book
March 20, 2010 Edited by WorkBot add editions to new work
November 21, 2009 Created by ImportBot Imported from Library of Congress MARC record