An edition of Connecting with clients: practical communication for 10 common situations
(2009)
Connecting with clients
practical communication for 10 common situations
2nd ed.
by Dana Durrance
Share
×Close
This edition doesn't have a description yet. Can you add one?
Check nearby libraries
Buy this book
| Edition | Availability |
|---|---|
1
Connecting with clients: practical communication for 10 common situations
2009, American Animal Hospital Association Press
in English
- 2nd ed.
1583261168 9781583261163
|
aaaa
|
Book Details
Table of Contents
How to use this book
Veterinary communication
Communication protocols and clinical communication skills
Communication protocols
Clinical communication skills
Nonverbal communication skills
Verbal communication skills
A note about email and telephone conversations
Common situations
Dealing with emergencies
Dealing with financial constraints
Dealing with mistakes, accidents, or unexpected outcomes
Dealing with angry clients
Dealing with complaining clients
Dealing with anxious clients
Dealing with indecisive clients
Working with children
Dealing with euthanasia appointments
Dealing with grieving clients.
Edition Notes
Laurel Lagoni's name appears first on the earlier ed.
Includes bibliographical references.
Classifications
The Physical Object
ID Numbers
Community Reviews (0)
Feedback?
| March 20, 2010 | Created by WorkBot | work found |